Shipping & Returns
Please read the whole shipping page.
Orders over $250.00 ship FREE! (in the lower 48)
We will ship to the address provided as a shipping address with the exception of PO box addresses. We are not responsible for lost shipping charges due to errors including wrong address, no mail receptacle, and other errors. Should an item be returned it is the customers responsibility to pay additional shipping charges. This of course does not apply to errors by ShootSteel.com or the carrier.
Double check your address before submitting an order.
Free Shipping ships best way at the discretion of ShootSteel.com. For freight orders requiring additional services such as lift gate delivery or limited access delivery, the customer will be responsible for any additional charges beyond the base freight rate.
Note on Shipping:
Each item will either show FedEx Home Delivery, FedEx Ground, or Standard Shipping at Checkout.
Most orders will ship via FedEx Ground/Home Delivery unless otherwise stated. Some orders may still ship via USPS Priority Mail, feel free to contact ShootSteel for special shipping needs or quotes.
If you add an email to the order you will get tracking info emailed automatically. If you don't get tracking info emailed please send us an email. The tracking numbers for USPS and FedEx are all numbers, no letters.
Typical order processing takes 3-4 business days. Product ships from Minneapolis, MN.
EXPEDITED HANDLING OPTION: This guarantees that your order will be sent out the same day (if ordered before 11:00 AM CST Monday through Friday) or first thing the next business day if ordered after 11:00 AM CST via FedEx Ground/Home Delivery. This is NOT expedited shipping, only handling. For expedited shipping, please contact ShootSteel for a quote before placing your order.
Due to high volume of sales some orders may take 5-7 business days to ship. We are working hard to get orders out as fast as possible.
We do not export. We ship to the US states and territories. Sorry no sales to Canada.
Returns may be made within 30 days for any reason. We honor returns for used and new products just the same. The refund will only be for the cost of the product. The refund will not include any shipping costs(to customer or return shipping). If the item has “free shipping” the price of shipping is included in the cost of the product. The return for these products will be the total minus the actual shipping costs we paid to send it out.
In a case where you placed an order but later found out there was a discount code the following would apply: If the order is still at the shop we will issue a refund. If the order has shipped in the past 7 days we will issue a store credit. Make sure you have an online account set up before asking for a refund. If you used a discount code on the original order no further discounts will be given. Be sure and check first, we run sales and discount codes all the time.
We collect and use personal information solely with the objective of fulfilling your order. Personal data collected is relevant to the purposes for which it will be used. We will protect personal information by reasonable security safe guards against loss or theft. These policies will be available to review on the website should any changes be made.
We use Google AdWords Remarketing to advertise ShootSteel.com across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Shoot Steel website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.
If you have any questions please feel free to call or email.